Refund Policy

This refund policy (“Policy”) sets forth the general guidelines, disclosures, and terms of your use of the matteblackrecords.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Matte Black Records Ltd. (“Matte Black Records Ltd.”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. You acknowledge that this Policy is a contract between you and Matte Black Records Ltd., even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

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Table of Contents

Digital Products

Additional Services

Cancelation and Rescheduling

Changes and Amendments

Acceptance of This Policy

Contacting Us

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Digital Products

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the product, you can ask for a refund (excludes the processing fee of your credit card company). If the period of 14 days has lapsed since the purchase, we unfortunately can’t offer you a refund.

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The following criteria must be met to qualify for a refund for digital products:

 

• Customer’s account must be in good standing

• Product must not be downloaded

• Product malfunctions or doesn’t work as described

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If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working. All beat sales are final.

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Additional Services

Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

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Cancelation and Rescheduling

To cancel or reschedule a booking, you must give notice at least 48 hours prior to the booked time. If this condition is met, you can ask for a refund (excludes the processing fee of your credit card company). If the condition is not met, or you cannot attend the rescheduled booking time, we reserve the right to keep full payment. However, we do understand extreme circumstances happen and will always try to accommodate you.

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Changes and Amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

 

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

 

Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

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Contacting Us

If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:

 

https://www.matteblackrecords.com/connect

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We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

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This document was last updated on August 10, 2022